Showing posts with label indian railways. Show all posts
Showing posts with label indian railways. Show all posts

March 27, 2014

The flaws in our Security System!

Hi Guys,

A few days back as I was at Chennai Egmore to board a train home. There were a flock of people entering the station and the Railway security personnel stopped us and asked everyone to open the baggage. As there was no scanning device, they had to search manually. When I enquired, they said it was as per the order to the Election Commission. It took some two extra minutes for me to get in.

Most people didn’t expect it to happen, but none were at discomfort too. It was a smooth check. Simultaneously, my thought process took me to another world. What if a person wanted to take excess money in his baggage at this point of time? Is there any possibility? I figured out there are lot of easy ways. He could just walk in through the other entrance. He could come through an electric train. He could board the train at another station. There are no security checks anywhere. These are not tough to think and it came to my mind in a matter of two minutes.

Another serious doubt that came to my mind was how come the security personnel never thought about these steps. Apparently anyone who would like to smuggle would not come straight through the front gate unless he is an idiot. Are the checks done in order to stop smuggling or is it done for just a show off?

This doubt has been in me for a long time. A few days back when I went to C.M.B.T (Chennai Mofussil Bus Terminal) in Koyambedu during a festive time, strict checking was going on at the entrance. But, I came through a bus and it just went inside. So, there was an easy way in. Two years back when I went to Madurai Railway station to send off my brother before Diwali, strict checking was done in the main entrance. After sending off, I came via overhead platform directly outside and there was no checking (the same platform could be used to enter the station as well).

All these incidents create a sense of panic in me as to how prepared we are? Whenever you see news that strict checking are done in Public places to avoid any untoward incidents, you feel safe. But, when you see the quality of checking, a sense of fear creeps in. And most of the checking is done during festive season expecting an untoward incident. But, if you see the pattern in the past, untoward incidents happen on the most unexpected days.

When I think so much about the quality of security, God has been kind with us that not many major incidents have happened. I hope that the Government realizes that namesake security is as good as no security and the efforts are ramped up.


Happy Reading!

November 9, 2012

IRCTC - Is its Performance really poor?


Hi Guys,

Do you know which India’s largest e-commerce website is? It is IRCTC. Yesterday, IRCTC was trending in Twitter. I guess there would be no one, who has used IRCTC and ended up without booking a ticket. One of the tweets went on to say that IRCTC stands for ‘I Refuse to provide Connectivity to the Customer’
I myself was suffering from the connectivity problem last week, when I had to book tickets for my parents and it took me two days to book a ticket. The worst case scenario can be when the money gets debited and yet the ticket doesn’t get booked.

When I checked about IRCTC online, I learnt some interesting facts. IRCTC which actually stands for Indian Railway’s Catering and Tourism Corporation is a subsidiary of Indian Railways. Started in August 2002, when the Internet Spread in India was very low, IRCTC has grown big way. With a transaction of 1500-2000 per minute, the number of tickets booking per day is 4.5 Lakhs. In 2011, the total number of tickets booked was 9.69 Crore with a total value of Rs. 8000 Crore. There are totally 52 servers. IRCTC deposits Rs. 50 Lakh everyday to the Indian Railways as an advance to buy tickets.

One of the main complaints is that booking Tatkal tickets in IRCTC is a big headache. It is not IRCTC who has made it as a headache, but the sheer number of users trying to book tickets during the timeframe. On an average 8 Lakh a users (which is nearly double the number of ticket booking per day) try to book tickets in the first ten minutes of the Tatkal timeframe. Of that only 50000 people come out of the website with tickets.

One suggestion many people give is that IRCTC should increase the servers. If the number of servers is increased then probably more people can login. But, the number of people who will go unsatisfied will increase from the current 7.5 Lakh, as tickets are limited.

What is happening today is there is too much demand and too less supply. The optimum solution is to increase the number of trains and we can’t blame IRCTC. There are two reasons why people prefer trains – comfort and cost. Indian Railways has not increased the cost of tickets (thanks to our society oriented politicians) and are not in a condition to improve the infrastructure. The fares in buses have skyrocketed in the mean time.

Though these stats make me feel sympathetic towards IRCTC for the Tatkal tickets, the poor performance of the site in non peak times frustrates me. Even if you try to book a ticket for a normal day on a normal day, the website is slow. IRCTC must improve these types of performances, where it is absolutely possible to provide hassle free service.

Comparing with many of the Government Websites, IRCTC’s performance is very good. We need to understand the root cause of the problem and not blame the website.

Happy Reading!!!